Check in time is 4:00 pm. Early check-in can be requested but cannot be guaranteed. Please contact Guest Services.

A valid credit card and photo identification are required to check-in. Only the person named on the reservation can be checked-in, unless otherwise pre-arranged with the hotel. Anyone checking in must be at least 18 years of age.

Check-out time is 11:00 am.

Yes, but late check outs are subject to availability and must be arranged in advance of your check out date. There are costs associated with late check outs:

Check-out at 1:00 pm: Cost is $45.00 plus 15% applicable room taxes.

Check-out at 3:00 pm: Cost is $90.00 plus 15% applicable room taxes.

Check-out between 3:00 pm – 6:00 pm: 50% of the nightly room rental plus 15% applicable room taxes.

Check-out after 6:00 pm: Full nightly room rental plus 15% applicable room taxes.

Late check out may not be available from June through September due to high occupancy levels.

For accommodations reserved during the peak season, which spans from Canada Day to Labour Day inclusive, the cancellation policy requires notification 14 days prior to the arrival date.

During the off-season, the cancellation policy is set at 72 hours prior to the arrival date.

If a cancellation occurs after the specified cancellation time:

If a one-night deposit was paid at the time of booking, it will not be refunded.

If no deposit was taken, a one-night room charge plus tax will be charged to the credit card on file.

To avoid incurring early check-out fees, it is recommended to modify your reservation before your arrival. If you decide to depart early, a one-night room charge, along with applicable taxes, will occur.

Yes. The Royal Kelowna charges a minimum deposit of one nights’ accommodation, unless otherwise specifically stated. When booking a resort package a larger deposit may be required at the time of booking depending on type of package.

We offer daily stayover service, which includes fresh towels, garbage removal, and bed-making.

Yes, we have covered and surface parking available in our parking garage. The clearance height is 6 feet, 8 inches (2.03 m). There is a charge for parking, please contact the front desk for more information.

No. The Royal Kelowna is a 100% non-smoking environment. This includes guest suites, balconies, common areas, and hotel grounds.

Unfortunately The Royal Kelowna does not allow pets. Please contact Guest Services if you need information on local kennels for your pet.

However, we do allow service animals. Please see the following FAQ.

Yes, our property allows service animals. In British Columbia, certified guide and service dogs must carry a BC government-issued ID card. While many service animals may wear vests, harnesses, or tags for identification, we may ask to see the government-issued ID card for certified guide and service dogs. We will not ask for any additional certification or documentation beyond what is required by provincial law.

Yes. Free Wi-Fi is available in all guest suites.

No, unfortunately The Royal Kelowna does not provide cots.

Yes. The Royal Kelowna does have playpens available. Please request at time of reservation as there are a limited number available. There is no cost for a playpen.

Yes. There is a roof top barbecue and seating area that is available free of charge for all guests.

For those requiring boat access to the lagoon, please submit the following information to info@kelownaboatlock.com no later than 48 hours prior to vessel arrival

• Guest full name 

• Guest contact phone number 

• Proof of valid boat insurance 

• Boat Registration Number or Hull Identification Number (HIN) 

• Check-in date 

• Check-out date 

• Assigned boat slip number 

Please contact our front desk if you have any questions.

HSEF is the Hotel Services and Environmental Fee and is part of Bellstar’s Stay Amenities program. We hope to inspire guests to become active and truly experience our destinations and at the same time give back to the environment by offering a wide variety of activities and services, including unlimited access to outdoor activity programming and a variety of seasonal gear to enable all guests to get out and enjoy the area. Included in this fee is a contribution to Bellstar’s Stay Green program, which supports local eco-friendly initiatives. For more information, please visit bellstar.ca/green.

Stay Amenities are an expanded version of Stay Green which still supports local eco-friendly initiatives. For more information please visit www.bellstar.ca/green

There were amenities that many of our guests consistently requested to enhance their stay with us. We are pleased to now be able to provide all our guests with many of these upgrades and services for a nominal fee.

Yes. This is a standard fee, guests are welcome to use all or none of the items included but the fee remains the same.

Access to program information, equipment rentals, and activity lists, are provided upon guest check-in.