WHAT TIME IS CHECK-IN?
Check in time is 4:00 pm. Early check-in can be requested but cannot be guaranteed. Please contact Guest Services.
WHAT TIME IS CHECK-OUT?
Check-out time is 11:00 am.
CAN I ARRANGE TO CHECK OUT AFTER 11:00 AM?
Yes, but late check outs are subject to availability and must be arranged in advance of your check out date. There are costs associated with late check outs:
Check-out at 1:00 pm: Cost is $45.00 plus 15% applicable room taxes.
Check-out at 3:00 pm: Cost is $90.00 plus 15% applicable room taxes.
Check-out between 3:00 pm – 6:00 pm: 50% of the nightly room rental plus 15% applicable room taxes.
Check-out after 6:00 pm: Full nightly room rental plus 15% applicable room taxes.
Late check out may not be available from June through September due to high occupancy levels.
WHAT IS YOUR CANCELLATION POLICY?
The cancellation policy for accommodations reserved during the peak season from Canada Day to Labour Day inclusive is 14 days prior to the arrival date. The cancellation policy for accommodations booked outside of the peak season is 72 hours prior to the arrival date. If a cancellation is made after the allotted cancellation time, the one nights’ deposit paid at the time of booking will not be returned; if no deposit was taken then a one nights’ room charge plus tax will be charged to the credit card on file.
DOES THE Royal Kelowna CHARGE A DEPOSIT AT THE TIME OF BOOKING?
Yes. The Royal Kelowna charges a minimum deposit of one nights’ accommodation, unless otherwise specifically stated. When booking a resort package a larger deposit may be required at the time of booking depending on type of package.
Do you have on-site parking available?
Yes, we have covered and surface parking available in our parking garage. The clearance height is 6 feet, 8 inches (2.03 m). There is a charge for parking, please see our complete parking policy.
Do you have smoking rooms?
No. The Royal Kelowna is a 100% non-smoking environment. This includes guest suites, balconies, common areas, and hotel grounds.
Does the hotel allow pets?
Unfortunately The Royal Kelowna does not allow pets. Please contact Guest Services if you need information on local kennels for your pet.
Do you offer free Wi-Fi?
Yes. Free Wi-Fi is available in all guest suites.
Do you offer cots?
No, unfortunately The Royal Kelowna does not provide cots.
Do you offer playpens?
Yes. The Royal Kelowna does have playpens available. Please request at time of reservation as there are a limited number available. There is no cost for a playpen.
Can I barbecue at The Royal Kelowna?
Yes. There is a roof top barbecue and seating area that is available free of charge for all guests.